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Schedule Planning Specialists manage the day-to-day planning of staff schedules and optimization of appointments and attendance by continually reviewing data and feedback to improve performance.
Responsibilities
- Develop daily, weekly, and monthly plans and trackers based on the available resources.
- Align the slots scheduling with provided availability and updated in the system accordingly.
- Conduct data cleansing.
- Data Analysis on a day-to-day basis.
- Input the data into the system and create the daily campaigns.
- Perform City / district mapping task.
- Familiarize oneself with business rules and procedures to offer effective solutions.
Please note this is a fixed term contract, the main location for this role will be in AlUla.
The Data Analyst is responsible for designing, developing, and maintaining reports that provide critical insights and data analysis to support decision-making within Maximus They collaborate closely with stakeholders to understand their reporting requirements and create customized reports using various tools and technologies.
Responsibilities
- Report Development - design, develop, and maintain reports and dashboards using reporting tools such as Tableau, Power BI, Excel, or similar tools. Translate business requirements into visually appealing and interactive data visualizations.
- Requirements Gathering- collaborate with business stakeholders, analysts, and users to gather and understand reporting requirements. Identify key metrics, dimensions, and filters for inclusion in reports.
- Data Analysis and Preparation - analyze and validate data from various sources to ensure accuracy and consistency. Prepare and transform data for reporting purposes, including data cleansing, aggregation, and calculation of derived metrics.
- Data Visualization - create clear and concise data visualizations, charts, graphs, and dashboards that effectively communicate insights and facilitate data-driven decision-making. Customize visualizations to meet specific business needs and user requirements.
- Report Performance Optimization - optimize report performance by tuning queries, optimizing data models, and implementing efficient data retrieval techniques. Ensure reports load and refresh within acceptable timeframes.
- Data Quality Assurance - validate and verify the accuracy and consistency of data used in reports. Perform data quality checks and resolve any data-related issues or discrepancies.
- Report Documentation - document report requirements, data sources, and report specifications for knowledge sharing and future reference. Maintain accurate and up-to-date documentation of reports and data sources.
- Collaboration and Stakeholder Management - collaborate with business stakeholders, analysts, and other team members to understand their needs and provide guidance on report design and best practices. Manage stakeholder expectations and ensure timely delivery of reports.
- Report Automation - automate report generation and distribution processes to ensure reports are delivered on schedule. Monitor report schedules and address any issues or delays.
- Continuous Learning - stay updated with the latest trends and advancements in reporting and data visualization tools and techniques. Continuously learn and explore innovative solutions to enhance reporting capabilities.
The Partnership Manager identifies and manages the supply chain of suitable partners. For example, local experts, speakers, employers, non-governmental organizations. The role also manages the implementation and account management of these partnerships.
Responsibilities
- Identifies suitable partners (local, regional and international) to build relationships and sign partnership agreements
- Account manages and strengthens existing partnerships, and negotiates new partner agreements/contracts to satisfy contractual requirements, contractual variations, and renegotiating terms to meet delivery requirements
- Monitors changes in the local market, drawing on intelligence from partners to create plans that meet changing local and regional circumstances and effectively deliver our services
- Supply the curriculum team with the content needed from partners
- Builds a network and database of local, regional and international freelance speakers and trainers.
- Develops monitoring systems and key performance indicators to be able to monitor performance and measure ROI from partnerships.
- Coordinate the accreditation process as required for the program
- Provides necessary support and guidance to all partners, including regulatory inspections, to improve their overall performance and delivery of services
- Raises any risk or compliance related issues are raised when appropriate to the Program Manager
- Complies with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained
- Is able and willing to travel distances as required for the completion of their duties.
- Perform work as per the required criteria, standards and methodology
- Works in line with Maximus values, complies with the Maximus Code of Conduct, Guiding Principles and upholds ethical behavioral standards.
- Acts at all times within the company policies and procedures.
- Works to the highest quality standards.
- Complies with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained.
- Carries out all duties in a safe and proper manner in accordance with the company’s Health and Safety and Safeguarding Policies.
- Deals with any other tasks, as and when required, appropriate to the position and situation.
The Reporting and Analysis Lead is responsible for gathering, analyzing, and interpreting data to provide key insights and reports to support decision – making and future program design.
This role will be a key role in developing and maintaining various executive reports and dashboards, ensuring data accuracy and integrity, and identifying trends and patterns that drive business growth. Including presenting it to different stakeholders.
Responsibilities:
- Develop and implement data visualization techniques to effectively communicate complex information
- Develop governance of reporting and data setup, including continuous improvement of reporting processes to ensure reports data integrity.
- Provide support to preparations of identified Data Requirement presentations and ad hoc priority reports
- Ensure timely and accurate submission of defined Data / Business Information reports and priority data requests
- Design and maintain automated reporting processes to provide timely and accurate information to stakeholders.
- Collect, combine, and analyze data from multiple sources to develop reports and maintain dashboards that provide meaningful insights.
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
- Ensure data accuracy integrity, and consistency, and resolve any data discrepancies or issues.
- Conduct full lifecycle analysis to include requirements, activities, and design.
- Monitor performance and quality control plans to identify improvements.
- Interpret data, analyze results using statistical techniques and provide ongoing reports Collaborate with cross-functional teams to gather and understand reporting requirements, ensuring data is presented in a clear and concise manner.
- Provide training and support to end-users on report usage and interpretation.
- Supports the research function with external market research and gathering of internal intelligence.
- Supports the baselining and standardization of systems, policies, gap analysis and define new process improvement opportunities.
- Work with management to prioritize business and information needs.
Analysis and Insights Generation
- Provide timely and quality analysis in line with identified leading KPIs and priority commercial initiatives
- Generate regular insights from trend reports and flag challenges and risks in early indicators
- Formulate recommendations to stream and program owners to improve and ensure achievement of KPIs
Data Governance
- Establish master data maintenance and manual data upload processes; to include RACI and continuous process improvement
- Coordinate with relevant business partners to identify and ensure proactive data validation and reconcilations are in place to ensure data integrity
- Ensure ITBI to design and implement efficient ways to organize, store, expose and refresh data with quality, integrity, security and confidentiality
- Ensure effective run and support (reporting data issues) framework is clearly setup, operationalized and communicated to stakeholders
Reporting Tools
- Lead identification of reporting synergies and outsourcing opportunities
- Manage independently end to end process (from requirements gathering to post production) of identified report automation projects
- Establish core guidelines & principles in report visualizations to ensure seamless user experience on reporting tools
- Partner with relevant business partner/s to ensure appropriate, timely and relevant reporting tools trainings are provided to the organization
Management of Business Partners on Reporting tools
- Manage scope of work and/or contracts/RACI with identified business partners on reporting tools as well as run and support
- Close coordination to ensure progress and closure of data and reporting tools projects
- Lead stakeholder management to ensure buy-in and efficient execution of deliverables thru business partners
The Customer Experience Manager will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing a vital role in the Company.
The Customer Experience Manager will lead customer feedback research strategies to uncover insights and develop and coordinate service improvements with senior leadership across Maximus KSA. You will also be responsible for strategic advice in the management of customer helpdesk enquiries, including the review, implementation, and monitoring of customer service standards across Maximus KSA.
Reporting to the Head of Contact Centre and Customer Experience, you will plan and lead the delivery of the Customer Experience work stream within Maximus KSA’s improvement journey, supporting the Director of Quality & Customer Experience, and Quality Managers.
Key Responsibilities
- Co-ordinating, planning, delivering, and embedding the programme of change required to achieve Maximus KSA’s ambitions, specifically in regard to Customer Experience, acting as the champion for our customers, ensuring they are central to decision making in all customer facing projects.
- Working closely with Digital Transformation & Innovation Department to ensure synergy between the Digital Strategy and the Improvement Journey, ensuring activities are sequenced effectively and resourced appropriately.
- Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.
- Identifying and developing the data and information sources and analytical products which will provide Maximus KSA with the necessary insight to allow us to improve customer experience.
- Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience.
- Collaborating with cross-functional teams, such as marketing, employer services, operations, contact center, and the quality team, to align customer experience efforts with business goals and objectives.
- Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.
- Inspiring and helping to lead senior managers across Maximus KSA to achieve the Improvement Journey outcomes.
- Working with the Director of Quality & Customer Experience to develop and then lead upon the strategic objectives, tactical priorities and operational plans which will underpin the Customer Experience work stream, in order to ensure that the identified outcomes, improvements and benefits for Maximus KSA and its customers are realized.
- Communicating to the business, the changes that are necessary to deliver the Improvement Journey.
- Working with SLT to ensure that the business change requirements, external and internal factors which influence and impact on Customer Experience are identified, analysed, understood and reflected in the Customer Experience and Improvement Journey plans.
- Developing new, innovative and agile approaches which will help to drive change in Maximus KSA and specifically, improvements in Customer Experience.
- Developing and leading co-design opportunities with staff, change agents and key stakeholders including service users and customers.
- Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.
- Manage budgets associated with the Customer Experience work stream and associated activity.
- Identify, record, manage and report on the risks associated with the Customer Experience work stream.
- Always act ethically and in line with Maximus KSA values and policies.
- Any other duties that may be required and assigned by management
Our Learning & Development Facilitators are responsible for the delivery of skills development programs and which ensure the development, improvement, and growth of Maximus employees at all levels of the organization.
The role maintains a balance between operational skills training delivery, update or upgrading of learning experiences, delivery of systems and IT training, L&D administration and evaluation of learning.
Responsibilities:
Learning Strategy
- Executes the delivery of the learning and development strategy based upon the outcome of the annual learning needs analysis and as directed by the L&D Partner and the Head of Talent and Learning.
- Delivers skills training contained within the monthly learning calendar to the highest possible standards, collecting feedback afterwards and checking understanding through knowledge checks and quizzes.
- Recommends adjustments to learning materials and content to the Head of L&D and Instructional Designer.
Operational Delivery
- Delivers training as per the monthly learning calendar.
- Actively promotes the learning calendar and learning experiences to colleagues.
- Meets their weekly/monthly KPIs related to: Training delivery hours (face to face and online). Training administration hours.Training design hours.
- Takes ownership of maintaining an acceptable split between delivery, administration and course design.
- Delivers corporate induction.
- Delivers operational induction training.
- Delivers new manager induction.
- Delivers basic and intermediate skills training to employees – departmental and role specific learning pathways.
- Delivers skills training programs for team leaders in conjunction with HR subject matter experts.
- Manages and co-ordinates training venues and online learning environment for the courses that they are delivering in order to maximise learner engagement and participation.
- Monitors how effectively learning has been transferred to employees through knowledge checks and quizzes post training delivery.
Instructional Design
- Develops, designs, and implements blended learning interventions including courses and workshops in conjunction with Instructional Designers and L&D team members.
- Upgrades and improves learning materials.
- Designs and delivers programs specifically focused on Maximus Systems including: Max360, Magenta, Wildix, VMS and myHR in conjunction with SMEs.
- Creates session plans, learner guides, learning materials, assessment, and evaluation tools.
- Collaborates closely with subject matter experts across the business to research, develop bespoke or repurposed learning solutions.
- Ensures excellent understanding of learner requirements, cultural awareness and learning experience standards.
Learning Management System
- Has strong LMS administration skills and is competent to provide technical guidance and user support to employees and managers in ‘how to use the LMS’.
- Owns the update of the LMS for any training activity delivered personally.
Learning Administration
- Collect feedback on completed training to evaluate and measure results and make improvements where required.
- Ensures all LMS records are updated on a daily basis after each learning intervention delivery.
- Checks on a monthly basis that LMS records are maintained effectively for the courses that they have delivered.
People
- Collaborate with team members and other departments.
- Foster a culture of continuous learning and innovation.
Quality and Customer Experience
- Ensure adherence to Quality and Customer Experience standards both internally by Maximus teams and externally with our Partners.
- Ensure a culture of customer service excellence and continuous improvement is established across the organization, including the robust use of the various performance management systems and tools.
Our Business Analyst is a critical role for defining and enabling business change. The role will perform detailed requirements analysis, documenting and evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions.
The role holder will translate the needs of the business into development requirements, act as a point of contact between the business and development team and translate any technical information into business language.
Responsibilities
- Performs detailed requirements analysis.
- Documents and evaluates business processes
- Understands business needs as they relate to a potential change or transformation.
- Simplifying requirements, so they are easily understood across the whole team.
- Leads ongoing reviews of business processes and develops optimisation strategies in conjunction with the development team.
- Conducts meetings and presentations to share ideas and findings.
- Manages plans to implement, test and deploy new solutions, upgrade
- Stays up-to-date on the latest process and IT advancements to automate and modernize systems.
- Effectively communicates insights and plans to cross-functional team members and management.
- Gathers critical information for meetings with various stakeholders and produces useful reports.
- Provides leadership, training, coaching to the business.
- Manages projects, develops project plans, and monitors performance.
- Updates, implements and maintains procedures.
- Prioritizes a development workload based on business needs and requirements in conjunction with business leaders and the development team.
- Monitors deliverables and ensures timely completion of projects.
- Manages resources and priorities and communicates challenges to business management to agree priorities.
The Data Analyst is responsible for designing, developing, and maintaining reports that provide critical insights and data analysis to support decision-making within Maximus. They collaborate closely with stakeholders to understand their reporting requirements and create customized reports using various tools and technologies.
Responsibilities
- Report Development - design, develop, and maintain reports and dashboards using reporting tools such as Tableau, Power BI, Excel, or similar tools. Translate business requirements into visually appealing and interactive data visualizations.
- Requirements Gathering- collaborate with business stakeholders, analysts, and users to gather and understand reporting requirements. Identify key metrics, dimensions, and filters for inclusion in reports.
- Data Analysis and Preparation - analyze and validate data from various sources to ensure accuracy and consistency. Prepare and transform data for reporting purposes, including data cleansing, aggregation, and calculation of derived metrics.
- Data Visualization - create clear and concise data visualizations, charts, graphs, and dashboards that effectively communicate insights and facilitate data-driven decision-making. Customize visualizations to meet specific business needs and user requirements.
- Report Performance Optimization - optimize report performance by tuning queries, optimizing data models, and implementing efficient data retrieval techniques. Ensure reports load and refresh within acceptable timeframes.
- Data Quality Assurance - validate and verify the accuracy and consistency of data used in reports. Perform data quality checks and resolve any data-related issues or discrepancies.
- Report Documentation - document report requirements, data sources, and report specifications for knowledge sharing and future reference. Maintain accurate and up-to-date documentation of reports and data sources.
- Collaboration and Stakeholder Management - collaborate with business stakeholders, analysts, and other team members to understand their needs and provide guidance on report design and best practices. Manage stakeholder expectations and ensure timely delivery of reports.
- Report Automation - automate report generation and distribution processes to ensure reports are delivered on schedule. Monitor report schedules and address any issues or delays.
- Continuous Learning - stay updated with the latest trends and advancements in reporting and data visualization tools and techniques. Continuously learn and explore innovative solutions to enhance reporting capabilities.
Please note this is a fixed term contract, the main location for this role will be in AlUla, however some travelling between Khaybar and Tayma will be required too. The Trainer is responsible for delivering all skills training courses to equip all course participants with the necessary skills required to facilitate their ongoing personal development. Trainers will provide participants with the knowledge, practical expertise, and motivation to maximize their potential. In addition to performing quality and admin duties.
Responsibilities
- Coordinate, deliver all training courses and workshops in adherence of quality and compliance.
- To have a strong understanding and knowledge of the subjects delivered.
- Manage training delivery and make sure that the atmosphere is suitable for face-to-face or online delivery mediums.
- Keep up to date with all the topics of the training courses provided.
- Create an engaging, motivational training environment (use of different training techniques)
- Ability to deliver training courses across varying mediums, i.e., face to face & online and across various times.
- Observe and evaluate all participant attendance, interaction, and response to training to provide further support if required.
- Closing courses on the systems and creating schedule links
- Maintaining a safe and healthy training environment by following organization standards and contractual regulations.
- Maintain accurate data of all participants and their progress manually or in the system.
- Implement training delivery high quality standards.
- Submit all training needed forms to the participants to be filled on the due time/date.
- Participate in curriculum quality check and curriculum development.
- Ready at any time to replace fellow trainers during emergencies.
- Perform work related tasks assigned by line manager.
The Proposal and Capture Manager will be responsible for taking opportunities from the idea stage through to bid submission and transition to operations. This exciting opportunity will be a key hire in the Gulf region for our Proposals team – and you will have the opportunity to work with our global proposals team and will work with colleagues from around the globe.
The Capture function of this role will include engaging with relevant subject matter experts, ‘work stream leads’ and the Business Development team to pull together all aspects of the solutions we offer clients. You will also help the Business Development team ensure smooth passage of opportunities through internal governance process – ultimately creating compelling propositions for our clients.
As the Proposal lead, you will be responsible for planning, executing and delivering compliant and winning proposals that reflect those solutions - by holding to account and providing direction to the proposal writers, desktop publishers, graphic artists, subject matter experts, proposal consultants and operational experts assigned to any given opportunity.
As with any of our team members, you will be expected to work across multiple concurrent proposals, and (depending on the opportunity and team assigned) undertake writing, editing and reviewing functions as the need arises. This role is characterized by shifting priorities, stringent deadlines, last minute requirements, and working with various stakeholders to meet client deadlines in a highly collaborative manner; and will be highly rewarding for the right candidate.
Key duties include:
Work with local business development and operation leads to identify client pain points, analyze competition and develop key selling points and win themes
Manage the development of compliant and compelling proposals.
Develop capture plans and strategies throughout opportunity lifecycle.
Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win
Lead the responses to Requests for Proposals, Requests for Information, and other government requests.
Lead development of unsolicited proposals, white papers and concept notes to support BD team and capture process.
Create compliant, compelling responses in Arabic and English, managing multiple teams to generate graphics, charts, tables, appendices and other information in support of proposal.
Review and edit proposal responses for consistency, compliance, win theme incorporation, solution accuracy and other elements during regular and core team review cycles in order to create the final proposal submission.
Research relevant corporate, project, client and industry statistics and data in support of creating proposal responses for all Maximus lines of business, segments and international entities.
Facilitate smooth passage of opportunities through internal governance and approval process. Includes developing briefings and presentations for sign-off from CEO/CFO and other Senior Executives.
Conduct lessons learned reviews to continuously improve the capture and proposal process
Manage and develop the local proposal team
Perform other duties as assigned by management
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