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Maximus is seeking a dedicated and experienced Senior Case Manager to join our team. As a Senior Case Manager, you will play a crucial role in managing a caseload of beneficiaries, providing them with essential advice, guidance, and support throughout their empowerment journeys. This role also involves supervising a team of Case Managers, ensuring operational excellence, and meeting contractual obligations.
Responsibilities:
Supervisory Leadership:
- Provide first-line supervisory support to a team of Case Managers.
- Monitor staffing levels, oversee work quality, and ensure adherence to company policies and procedures.
- Conduct regular competence reviews and provide coaching and support as needed.
Beneficiary Support:
- Welcome beneficiaries and provide detailed information about our programs and services.
- Guide beneficiaries through assessment processes and assist with technology use, such as handheld tablets.
- Conduct motivational interviews, validate beneficiary streams, and create action plans based on needs.
Operational Management:
- Ensure timely and accurate input of beneficiary information into Maximus systems.
- Monitor beneficiary progress and intervene when necessary, maintaining up-to-date case notes.
- Handle program exits according to defined procedures and contractual requirements.
Team Collaboration and Development:
- Collaborate with team members and other departments to foster a culture of continuous learning and innovation.
- Participate in trainings to enhance quality improvement knowledge and skills.
Compliance and Security:
- Adhere to Maximus security and privacy policies, ensuring confidential and secure handling of all data.
- Conduct all duties in accordance with company Health and Safety and Safeguarding Policies.
Education:
- Bachelor’s degree in a relevant field.
- Language Skills:
- Bilingual fluency in English and Arabic.
Experience:
- Minimum 2+ years’ experience in case management, preferably within employment services.
- Previous first-line supervisory experience is essential.
Benefits:
Maximus offers competitive compensation packages, opportunities for professional development, and a supportive work environment committed to making a positive impact in the community.
If you are passionate about making a difference and possess the required qualifications and skills, we invite you to apply for the Senior Case Manager position at Maximus. Join us in empowering lives and building brighter futures.
- Assist in Project Planning: Work closely with project managers to create comprehensive action plans concerning resources, budgets, and timeframes.
- Coordinate Team Activities: Supervise current projects and coordinate all team members to keep workflow on track.
- Manage Documentation: Handle project-related paperwork by ensuring all necessary materials are current, properly filed, and stored.
- Communication: Act as a liaison between the project team and clients, preparing and reviewing project proposals, memos, meeting minutes, and emails.
Qualifications:
- Education: A bachelor’s degree in business, management, or a related field is often required.
- Skills: Strong organizational, communication, and problem-solving skills. Proficiency in project management software and tools is also advantageous, speak English fluently.
The Payroll Officer is responsible for the continual audit and analysis of payroll data, whether input manually by the HR Shared Services team or through in-built system processes including but not limited to starters and leavers, internal moves, time and attendance, bonus, overtime or commission payments and expenses.
Responsibilities
- Analyse payroll data and reports to identify discrepancies, errors and trends.
- Audit expense submissions on a monthly basis and in line with the payroll timetable, policy and processing requirements set by VP, Finance.
- Liaise with HR operations on a monthly basis to ensure starters, leavers and changes are audited in line with the payroll processing timetable.
- Audit time and attendance data and ensure deductions are applied in line with policy.
- Audit annual leave records against time and attendance data on a monthly basis and raise any non-conformities or gaps to the People Partner/Head of HR.
- Manage government systems and portals as required in relation to GOSI or GPSSA deductions, ensuring accuracy of data in order to comply with WPS requirements.
- Review commission and bonus files to ensure compliance with policy.
- Support payroll system upgrades, implementations and enhancements by testing functionality, troubleshooting issues and providing user training and support.
- Collaborate with finance and HR teams to resolve payroll related issues and inquiries from employees and managers.
- Maintain confidentiality and data security of payroll information and ensure compliance with privacy policies and procedures.
- Collaborate with team members and other departments.
- Foster a culture of continuous learning and innovation.
- Continuously identify opportunities to improve processes.
Participate in trainings to develop and implement quality improvement knowledge, skills and attitudes. Our Researcher is responsible for conducting thorough and accurate research using both qualitative and quantitative methods to support our projects and initiatives and analysis and interpretation of data using statistical tools and software.
Responsibilities
- Design and implement research studies in line with project goals.
- Collect data through various methods such as surveys, interviews, and database research.
- Gather data from various sources, including surveys, databases, government reports and academic studies.
- Analyze policy proposals, existing regulations and legislative trends to assess their impacts.
- Utilize appropriate research methodologies and techniques.
- Analyze and interpret data using statistical tools and software.
- Identify trends, patterns, and insights from data.
- Prepare comprehensive reports and presentations summarizing findings.
- Conduct thorough literature reviews to contextualize research findings.
- Stay updated with the latest research, policy changes, developments and advancements in the field.
- Work collaboratively with team members and other departments to integrate research findings into projects.
- Communicate research results and recommendations to stakeholders.
- Document all research processes, methodologies, and findings.
- Prepare detailed reports, articles, and papers for publication or presentation.
Ensure all research activities comply with relevant ethical and legal standards.
- Collaborate with team members and other departments.
- Foster a culture of continuous learning and innovation.
- Ensure adherence to Quality and Customer Experience standards both internally by Maximus teams and externally with our Partners.
- Ensure a culture of customer service excellence and continuous improvement is established across the organization, including the robust use of the various performance management systems and tools.
Key Responsibilities:Individual Coaching & Support: - Work one-on-one with job seekers to assess their skills, experience, and career goals. - Help develop personalised employment plans and set achievable goals. - Provide career counseling and job search strategies, including resume writing, interview preparation, and job application support.Job Matching & Placement: - Identify suitable job opportunities for job seekers and assist them in applying for these roles. - Liaise with employers to understand their recruitment needs and match job seekers to appropriate vacancies. - Prepare job seekers for job interviews and workplace expectations.
Training & Development: - Identify skill gaps and recommend appropriate training, workshops, or courses to improve employability. - Support job seekers in developing soft skills such as communication, teamwork, and time management.
Overcoming Barriers: - Assist clients in overcoming personal, social, or logistical barriers to employment, such as transportation, childcare, or health issues. - Collaborate with external agencies or service providers to offer additional support where needed.
Monitoring & Evaluation: - Track clients' progress throughout the job search process, ensuring regular follow-ups. - Maintain accurate records of client interactions, job applications, and outcomes. - Provide reports on job placements and employment outcomes to management.
Program Management: - Stay updated on labor market trends, job opportunities, and training programs. - Collaborate with other Employment Coaches, program coordinators, and team members to achieve targets and improve services. - Ensure compliance with program goals, performance standards, and client service expectations.
- Assist in Project Planning: Work closely with project managers to create comprehensive action plans concerning resources, budgets, and timeframes.
- Coordinate Team Activities: Supervise current projects and coordinate all team members to keep workflow on track.
- Manage Documentation: Handle project-related paperwork by ensuring all necessary materials are current, properly filed, and stored.
- Communication: Act as a liaison between the project team and clients, preparing and reviewing project proposals, memos, meeting minutes, and emails.
Are you passionate about creating impactful partnerships and fostering employment opportunities?
Join our dynamic team at Maximus as a Partnership Specialist (Employers)! We are seeking an enthusiastic professional to engage with new and existing employer partners, promoting placement opportunities for our beneficiaries and ensuring alignment with our strategic goals.
Key Responsibilities:
- Build and Maintain Relationships: Develop and nurture partnerships with key employers to identify placement opportunities.
- Strategic Development: Create and implement employer partnership plans that align with Tamkeen Clinics’ broader strategy.
- Identify Opportunities: Pinpoint organizations within growth industries for beneficiary placements post-empowerment
- Program Initiatives: Collaborate with employer partners to develop job fairs, information sessions, internships, and more.
- Daily Business Development: Attend career fairs, network with employers, and build professional networks.
- Customer Care: Provide exceptional service and prompt responses to employer partners.
- Market Intelligence: Analyze trends to support the creation of effective plans and service delivery.
- Compliance: Ensure adherence to company policies, safeguarding customer and employee data.
- Reporting: Track and report on key performance indicators (KPIs) weekly.
- Onboarding: Design and deliver corporate inductions for new employer partners.
- Risk Management: Address compliance and risk-related issues as needed.
- Team Collaboration: Work closely with colleagues and foster a culture of continuous learning and innovation.
Qualifications:
Education: Bachelor’s degree in business administration, marketing, or a related field.
Experience:
- Minimum of 2 years in employment or employer services.
- Proven ability to manage external relationships.
- Experience with government-funded programs is a plus.
Additional Requirements:
- Valid driver’s license and own transportation for regular travel to meet employers.
- Reliable, with high integrity and a strong ethical approach.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a real impact in the community.
Are you passionate about making a difference in the community? Do you have exceptional communication skills and a knack for building relationships? We are looking for a dedicated Customer Connect Officer to join our dynamic team at Maximus.
As a Customer Connect Officer, you will be the first point of contact for our beneficiaries, providing vital information about our programmes, encouraging attendance, and offering continuous support. This role is crucial in ensuring our beneficiaries receive the assistance they need and stay engaged with our services.
Responsibilities:
Explain and sell the benefits and impact of our programmes. Complete initial assessments and determine the appropriate beneficiary stream. Confirm additional information, such as disability status within the household.
Make initial contact with social beneficiaries to:
- Handle objections and negotiate to ensure beneficiaries understand the benefits and sign up for assessments.
- Provide information about the beneficiary portal.
- Update Maximus systems with beneficiary information during all interactions.
Handle inbound calls from beneficiaries regarding:
- Programme details.
- Portal usage.
- Application processes.
- Eligibility inquiries.
Manage in-bound and out-bound calls to:
- Arrange or re-arrange appointments.
- Re-engage beneficiaries with updates.
- Ensure sensitive information is handled confidentially, complying with Maximus policies and procedures.
- Maintain a professional appearance and uphold Maximus values, the Code of Conduct, and ethical standards.
- Collaborate with team members and other departments.
- Foster a culture of continuous learning and innovation.
- Identify opportunities to improve processes and participate in quality improvement training.
- Ensure compliance with Maximus security and privacy policies to protect customer data.
- Follow Health and Safety and Safeguarding Policies.
- Perform additional tasks as required.
Knowledge:
- Bachelor's degree in a relevant subject.
- Tech-savvy with knowledge of CRM systems or similar platforms.
- Bi-lingual fluency in English and Arabic.
Are you passionate about making a positive impact in your community? Do you thrive on building strong relationships and partnerships? If so, we have the perfect opportunity for you!
Position Overview: As a Partnership Specialist, you will play a vital role in engaging with new and existing NPO partners, educational institutions, and training guidance and employment partners. You will ensure alignment with our strategy and services, track and report on key performance indicators, and uphold NPO performance standards.
Responsibilities:
- Identify suitable NPO partners to provide practical support across multiple sectors.
- Maintain relationships with existing partners, providing excellent customer care.
- Gather intelligence to analyze market trends and adapt service delivery accordingly.
- Monitor key performance indicators and produce reports on partner performance.
- Provide support and guidance to partners to improve service delivery.
- Ensure compliance with company policies and procedures at all times.
Requirements:
- Bachelor's degree in supply chain, business administration, marketing, or related field.
- Strong MS Office skills, including advanced Excel and PowerPoint.
- Valid driving license and own transportation.
- Minimum 2 years' experience working with NPOs or in a related field.
- Experience in stakeholder management and government contracting.
- Passion for community service and making a difference.
Perks:
- Opportunity to make a meaningful impact in your community.
- Competitive salary and benefits package.
- Continuous learning and professional development opportunities.
If you're ready to take on this rewarding challenge and contribute to positive change in your community, we want to hear from you! Apply now to become our newest Partnership Specialist and help us create a better future for all.
Note: This position requires regular travel to meet with NPOs.
About Us:We are dedicated to empowering individuals on their journey towards personal and professional growth. Our mission is supported by a team of passionate Empowerment Trainers who deliver transformative training courses, workshops, and coaching sessions.
Responsibilities:
- Deliver pre-designed workshops to beneficiaries, ensuring engagement and knowledge transfer.
- Manage workshop scheduling and attendance records in our CRM system.
- Customize workshop content to meet specific beneficiary needs.
- Conduct group preparation sessions for pre-employment interviews.
- Evaluate job readiness and provide personalized support and advice.
- Collaborate with NPOs through training and workshops as needed.
- Continuously update and enhance training materials based on feedback and industry trends.
- Meet monthly KPIs for training delivery and administration.
Benefits:
- Competitive salary and benefits package.
- Opportunity to make a meaningful impact on individuals' lives.
- Professional development and growth opportunities.
If you are passionate about empowering others and have the skills and experience we're looking for, we invite you to join our dynamic team. Apply now and embark on a rewarding journey with us.
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