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At Maximus, we go to great lengths to ensure our colleagues feel valued and rewarded for the work they do.
Be part of something great.
Join Maximus.
Be Part of Our Team
You are 3 steps away from being a part of our growing family
Responsibilities:
- Establish and enforce data standards.
- Conduct analysis to evaluate planning requirements. Including volume, demographic, distance, and conversion plans.
- Liaise with other departments to provide information on data, operational efficiency, and suggested solutions.
- Implement planning strategies to ensure effective data management, priority areas and resource utilization.
- To provide planning strategies that maximize productivity and customer experience.
- Work in line with the business objectives and compliance requirements.
- Understand industry best practices and ways to integrate into planning operations.
- Echo the departments mission and vision to all stakeholders.
- Universal approach to KSA contracts, ensuring your time is allocated evenly across arising demands/projects.
- To Innovate and continuously improve planning approaches.
- To underline the importance of effective planning & enhancing operational efficiency.
Are you passionate about empowering individuals to reach their full potential? Do you thrive in a role where you can make a real difference in people's lives? If so, we have the perfect opportunity for you!
About Us:
At Maximus KSA, we are dedicated to helping individuals navigate their empowerment journey with confidence and support. Our team is committed to providing top-notch guidance and assistance to beneficiaries, ensuring they receive the resources and encouragement needed to succeed.
Key Responsibilities:
- Welcome beneficiaries and provide detailed information about our program and its benefits.
- Guide beneficiaries through the assessment process, utilizing technology such as handheld tablets.
- Conduct motivational interviews and discuss assessment outcomes with beneficiaries.
- Create action plans based on assessment results and available services.
- Monitor beneficiary progress and maintain up-to-date case notes.
- Escalate any unresolved queries and ensure beneficiary satisfaction through surveys.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Uphold company policies, procedures, and ethical standards at all times.
Requirements:
- Bachelor's degree in a relevant field.
- Fluency in English and Arabic.
- Up to 2 years of experience working with beneficiaries.
- Previous case management experience preferred.
- Familiarity with CRM systems or similar technology.
- Strong communication, relationship-building, and problem-solving skills.
- Compassionate, resilient, and dedicated to serving the community.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact in people's lives every day.
If you're ready to join a dynamic team dedicated to empowering individuals and serving the community, we want to hear from you! Apply now!
Are you passionate about creating impactful partnerships and fostering employment opportunities?
Join our dynamic team at Maximus as a Partnership Specialist (Employers)! We are seeking an enthusiastic professional to engage with new and existing employer partners, promoting placement opportunities for our beneficiaries and ensuring alignment with our strategic goals.
Key Responsibilities:
- Build and Maintain Relationships: Develop and nurture partnerships with key employers to identify placement opportunities.
- Strategic Development: Create and implement employer partnership plans that align with Tamkeen Clinics’ broader strategy.
- Identify Opportunities: Pinpoint organizations within growth industries for beneficiary placements post-empowerment
- Program Initiatives: Collaborate with employer partners to develop job fairs, information sessions, internships, and more.
- Daily Business Development: Attend career fairs, network with employers, and build professional networks.
- Customer Care: Provide exceptional service and prompt responses to employer partners.
- Market Intelligence: Analyze trends to support the creation of effective plans and service delivery.
- Compliance: Ensure adherence to company policies, safeguarding customer and employee data.
- Reporting: Track and report on key performance indicators (KPIs) weekly.
- Onboarding: Design and deliver corporate inductions for new employer partners.
- Risk Management: Address compliance and risk-related issues as needed.
- Team Collaboration: Work closely with colleagues and foster a culture of continuous learning and innovation.
Qualifications:
Education: Bachelor’s degree in business administration, marketing, or a related field.
Experience:
- Minimum of 2 years in employment or employer services.
- Proven ability to manage external relationships.
- Experience with government-funded programs is a plus.
Additional Requirements:
- Valid driver’s license and own transportation for regular travel to meet employers.
- Reliable, with high integrity and a strong ethical approach.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a real impact in the community.
Are you passionate about making a difference in the community? Do you have exceptional communication skills and a knack for building relationships? We are looking for a dedicated Customer Connect Officer to join our dynamic team at Maximus.
As a Customer Connect Officer, you will be the first point of contact for our beneficiaries, providing vital information about our programmes, encouraging attendance, and offering continuous support. This role is crucial in ensuring our beneficiaries receive the assistance they need and stay engaged with our services.
Responsibilities:
Explain and sell the benefits and impact of our programmes. Complete initial assessments and determine the appropriate beneficiary stream. Confirm additional information, such as disability status within the household.
Make initial contact with social beneficiaries to:
- Handle objections and negotiate to ensure beneficiaries understand the benefits and sign up for assessments.
- Provide information about the beneficiary portal.
- Update Maximus systems with beneficiary information during all interactions.
Handle inbound calls from beneficiaries regarding:
- Programme details.
- Portal usage.
- Application processes.
- Eligibility inquiries.
Manage in-bound and out-bound calls to:
- Arrange or re-arrange appointments.
- Re-engage beneficiaries with updates.
- Ensure sensitive information is handled confidentially, complying with Maximus policies and procedures.
- Maintain a professional appearance and uphold Maximus values, the Code of Conduct, and ethical standards.
- Collaborate with team members and other departments.
- Foster a culture of continuous learning and innovation.
- Identify opportunities to improve processes and participate in quality improvement training.
- Ensure compliance with Maximus security and privacy policies to protect customer data.
- Follow Health and Safety and Safeguarding Policies.
- Perform additional tasks as required.
Knowledge:
- Bachelor's degree in a relevant subject.
- Tech-savvy with knowledge of CRM systems or similar platforms.
- Bi-lingual fluency in English and Arabic.
Are you passionate about creating welcoming environments and ensuring smooth operations? Do you thrive in a fast-paced setting where organization and attention to detail are paramount? If so, we want you to join our team as an Office Manager!
Responsibilities:
- Lead and manage the office support team to ensure effective performance.
- Provide exceptional customer service to all beneficiaries, ensuring a warm welcome and support throughout their visit.
- Coordinate and manage branch timetables, including appointments, training sessions, and events.
- Organize and oversee events, meetings, and conferences as required.
- Ensure compliance with branch policies and procedures for third-party use of facilities.
- Liaise with marketing for branch-specific marketing materials.
- Maintain a clean, organized, and professional work environment.
- Coordinate with external vendors for various services, including cleaning, maintenance, and catering.
- Manage office supplies inventory and procurement.
- Liaise with IT support for any technical issues and with finance for invoice payment and reconciliation.
- Maintain records, handle documentation, and act as a point of contact for deliveries.
Are you passionate about making a positive impact in your community? Do you thrive on building strong relationships and partnerships? If so, we have the perfect opportunity for you!
Position Overview: As a Partnership Specialist, you will play a vital role in engaging with new and existing NPO partners, educational institutions, and training guidance and employment partners. You will ensure alignment with our strategy and services, track and report on key performance indicators, and uphold NPO performance standards.
Responsibilities:
- Identify suitable NPO partners to provide practical support across multiple sectors.
- Maintain relationships with existing partners, providing excellent customer care.
- Gather intelligence to analyze market trends and adapt service delivery accordingly.
- Monitor key performance indicators and produce reports on partner performance.
- Provide support and guidance to partners to improve service delivery.
- Ensure compliance with company policies and procedures at all times.
Requirements:
- Bachelor's degree in supply chain, business administration, marketing, or related field.
- Strong MS Office skills, including advanced Excel and PowerPoint.
- Valid driving license and own transportation.
- Minimum 2 years' experience working with NPOs or in a related field.
- Experience in stakeholder management and government contracting.
- Passion for community service and making a difference.
Perks:
- Opportunity to make a meaningful impact in your community.
- Competitive salary and benefits package.
- Continuous learning and professional development opportunities.
If you're ready to take on this rewarding challenge and contribute to positive change in your community, we want to hear from you! Apply now to become our newest Partnership Specialist and help us create a better future for all.
Note: This position requires regular travel to meet with NPOs.
About Us:We are dedicated to empowering individuals on their journey towards personal and professional growth. Our mission is supported by a team of passionate Empowerment Trainers who deliver transformative training courses, workshops, and coaching sessions.
Responsibilities:
- Deliver pre-designed workshops to beneficiaries, ensuring engagement and knowledge transfer.
- Manage workshop scheduling and attendance records in our CRM system.
- Customize workshop content to meet specific beneficiary needs.
- Conduct group preparation sessions for pre-employment interviews.
- Evaluate job readiness and provide personalized support and advice.
- Collaborate with NPOs through training and workshops as needed.
- Continuously update and enhance training materials based on feedback and industry trends.
- Meet monthly KPIs for training delivery and administration.
Benefits:
- Competitive salary and benefits package.
- Opportunity to make a meaningful impact on individuals' lives.
- Professional development and growth opportunities.
If you are passionate about empowering others and have the skills and experience we're looking for, we invite you to join our dynamic team. Apply now and embark on a rewarding journey with us.
Are you passionate about providing exceptional service and making a difference in your community? We're seeking a dynamic individual to join our team as a Branch Administrator at Maximus KSA. As a Branch Administrator, you'll play a crucial role in maintaining booking systems, supporting the Office Manager, and ensuring smooth reception and administration activities.
Responsibilities:
- Provide administrative support to office management activities and branch operational support teams.
- Greet beneficiaries warmly and ensure a high standard customer experience.
- Register beneficiaries’ arrival on the CRM system and update it as needed.
- Provide information about our services and answer queries effectively.
- Inform beneficiaries about what to expect during their visit.
- Handle inbound calls and direct them appropriately.
- Follow defined processes related to facilities and office management.
- Receive deliveries to the branch and complete necessary paperwork.
- Support events, meetings, and conferences as required.
- Act in accordance with company policies and procedures, upholding ethical standards.
- Ensure compliance with security and privacy policies regarding customer data.
- Maintain a safe and proper work environment, adhering to health and safety policies.
- Collaborate with team members and other departments to foster a culture of continuous learning and innovation.
- Identify opportunities to improve processes and participate in quality improvement initiatives.
Are you passionate about quality assurance and continuous improvement? Do you thrive in dynamic environments where your efforts directly impact service excellence? If so, Maximus KSA is looking for a dedicated Quality Officer to ensure our products and services meet the highest standards.
About Us:
Maximus KSA is a leader in providing exceptional customer experiences and service delivery. We believe in fostering a culture of continuous improvement and innovation, ensuring that we not only meet but exceed our clients' and beneficiaries' expectations.
Key Responsibilities:
- Quality Monitoring and Feedback: Plan and execute quality monitoring activities, gather feedback from diverse sources, and continuously enhance customer experience.
- Conduct Quality Reviews: Utilize the Quality Framework to undertake reviews and report findings, ensuring standards are met.
- Customer Interaction Observations: Evaluate customer interactions, provide ratings, and offer feedback for improvement.
- Analyze Customer Satisfaction: Evaluate survey results, facilitate Focus Groups, and drive continuous improvement initiatives.
- Cross-Functional Collaboration: Work with various teams to address quality issues and implement corrective actions.
- Staff Training and Development: Provide training on quality management procedures and support staff development.
- Perform Quality Checks: Ensure compliance with contractual criteria through meticulous quality checks.
- Lead Stakeholder Reviews: Conduct regular quality reviews with stakeholders and support improvement plans.
- Data Analysis and Reporting: Collect and analyze quality data to identify trends and suggest process improvements.
- Compliance and Audits: Perform internal audits and ensure adherence to company policies and standards.
Are you ready to take the helm and drive operational excellence in a dynamic environment? We're seeking a Deputy Branch Manager to lead our operational delivery team, ensuring the smooth functioning of our regional site. As Deputy Branch Manager, you'll play a pivotal role in managing a team of Senior Case Managers and Case Managers, while also deputizing for the Branch Manager in their absence.
Responsibilities:
- Leadership:Lead and inspire a team of Senior Case Managers and Case Managers to achieve operational excellence.
- Performance Monitoring:Utilize various data points to monitor KPIs and ensure performance targets are met.
- Support and Coaching:Provide support, answers, and coaching to team members to enhance their confidence and performance.
- Team Management:Oversee time and attendance, conduct performance check-ins, and ensure fair recruitment and development processes.
- Compliance:Ensure adherence to company policies, HR regulations, and ethical standards at all times.
- Customer Focus:Foster a culture of customer service excellence and continuous improvement across the organization.
- Skills Enhancement:Identify high performers and facilitate their development, while ensuring all team members engage in ongoing development activities.
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