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Available Jobs

Project Manager

Riyadh

Full Time

Project Managers are responsible for establishing and leading delivery of organisation-wide and cross-functional projects, business change and transformation, of varying size, scale and complexity. Demonstrating a combination of technical, leadership and commercial expertise that contributes to the delivery of commercial value and benefits, and the longer-term strategic objectives of stakeholder teams and The Project Manager will coordinate and manage assigned projects, support local, regional and global change and transformation. This will include leading a variety of different types of projects and providing project assurance and governance on the delivery portfolio. What you will be doing: - Manages projects of varying size, ranging from large-scale, complex projects often involving multiple internal and external components and matrix partners, to smaller tactical deliveries - Ensures all projects are clearly defined with an appropriate level of governance in order that end results meet business requirements that can be measured against a clearly articulated scope, agreed deliverables, project budgets and quantifiable business benefit - Supports the definition, planning, orchestrating, and delivery of approved strategic initiatives - Responsible for one or more initiatives including business, operational, and IT deliverables - Directly manages all aspects of the project lifecycle and works with matrix partners to oversee all phases of a project - Manages scope to ensure commitments are achieved within agreed time, cost and quality parameters - Validates financial forecasts/ estimates and provides on-going reconciliation of project budgets (including resources and other related project costs) - Ensures stakeholder engagement and collaboration to develop communication plans, identify training requirements and support teams with operational readiness to deliver the plan - Serves as a subject matter expert for project management and project delivery in routinely briefing key stakeholders on different aspects of assigned initiatives - Develops the project brief/ mandate, project plan, resource/ stakeholder plan, project controls and related project management products for the purpose of project approval and subsequent delivery - Defines and tracks project milestones while managing the project team and reporting on overall delivery against plan - Publishes regular project status reports for stakeholder review - Schedules and facilities project meetings (project team, steering group/ project board, workshops, escalations) as required to support clear communication on project status - Provides assurance and governance support for other projects on the leadership team’s portfolio and other projects on the PMO Portfolio - Represents assigned projects in various project governance, leadership team, management and PMO forums - Works with senior members of the PMO to support improved collaboration and working practices, engaging leadership teams and business leads across MAXIMUS to provide support and governance for project planning and delivery - Actively engaged in training, using skills to build project management capability in self and others - Identify and support learning opportunities for colleagues to practice acquired skills and techniques - To keep up to date with methodologies, standards and tools required to contribute to own managerial, technical and professional growth - Contribute to continuous improvements to competency and quality standards, - To observe, monitor and comply with business policies and other regulations (e.g. Information Security regulations, Data Management, etc.) in the performance of duties. - To attend all relevant project related meetings and ceremonies. - Work autonomously with little or no supervision.  

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30-Nov-2022

Project Coordinator

Riyadh

Full Time

The Project Coordinator will ensure effective and consistent implementation of the programme by supporting the Project Manager, implementation discipline and create and maintain standard tools and templates to be used through project implementations. Support in c reat ing MSProject schedules to align with required timeline and scope (per RFP). Create and review project deliverables. Maintain project forecasts and budgets. Collaborate with various functional and technical teams (MAXIMUS and external partners) to ensure timeline, complete, and accurate implementations. Contribute to corporate repository of project standards.   

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28-Nov-2022

IT End User Computing Manager

Riyadh

Full Time

Job Description  Our Maximus IT End User Manager is responsible for managing the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.   Responsibilities The core tasks, duties, and responsibilities that majorly constitute the IT support analyst job description are highlighted below:   - Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers. - Train, coach, and mentor Service Desk Specialists (Level 1 / 2) including career development. Oversee staff activities. Builds/obtains (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers. - Oversee Solutions repository and ensure top quality solutions are available to the staff. Supervise service level targets to set expectations and measure performance. managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation - Overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is part general management, part service operations and part special projects – the service desk manager wears many hats. In addition to managing a potentially large staff of support agents, the service desk manager also monitors operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives. - Responsible for smooth operations, that SLAs are being fulfilled and service-desk clients are happy with the support they are receiving. He or she is actively involved in the day-to-day activities of his or her team, with a direct accountability for service performance. - Ensure the team act as customer champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. - Knowledge - Qualification in IT (MCSE, VMware certification, CCNA), computer science or similar relevant field. - Bachelor’s degree preferred. - Fluent in English and Arabic is optional. - Extensive knowledge with data centre services, server operating systems, physical and virtual servers, firewall, networking switches, storage, backups, telephony, connectivity, Internet services, Wi-Fi service, VPN, monitoring tools. - Keep updated with today’s technology for infrastructure and networking services. - Ability to oversee effective resource planning - Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

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24-Nov-2022

Employment Consultant (UAE National)

Abu Dhabi

Full Time

- Responsible for managing a caseload of candidates and assisting them through needs assessments, employment planning activities, career planning activities, training and service coordination, and job placement services.  - Mentor candidates through adjusting to new employment, including providing support with work issues  - Responsible for explaining the programme to candidates including their rights and responsibilities, whilst registering the candidates in accordance to contractual obligations and eligibility criteria.  - Explain and respond to questions or concerns regarding data protection, confidentiality and ground rules of the programme and the relationship in order to achieve buy-in to the programme. - Manages the upfront engagement with candidates and owning the end-to-end relationship with the candidate throughout their journey within the program  - Responsibility for building a coaching relationship with individual candidates which includes strength-based communications styles, providing support and encouragement, providing constructive feedback, and serving as the primary linkage between the candidates and programme  - Monitoring job seeker progress through regular one-on-one meetings, adjusting employment plan activities as needed, and participating in case reviews with other team members for advice as needed.  - Collaborating with the Employer Engagement Team to identify candidates who qualify for job vacancies identified by the Employer Engagement Team and working with job seeker to prepare him or her for specific interviews.  - Meet individuals’ performance measures (number of candidates placed into employment and the number of candidates who sustain employment) and work collegiately with other Employment Coaches to ensure total team goals are met.  - Personal circumstances include willingness to work flexible hours, for example to make retention calls, help run outreach activities outside of normal working hours.  - Perform other duties as may be assigned by management.  - Manages the upfront engagement with candidates and owning the end-to-end relationship with the candidate throughout their journey within the program.

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21-Nov-2022

Customer Connect Officer

Abu Dhabi

Full Time

Maximus Customer Connect Officer is responsible for helping job seekers with questions or concern. The duties include communicating with clients and UAE national job seekers in-person, over the phone or via email, filling out forms after each interaction to determine frequent client feedback or questions and participating in meetings with the customer service team to develop new strategies. - Serves as the initial point of contact a job seeker may speak to who is interested in the programme – responsible for establishing a friendly, professional tone that reflects well on both Maximus and the HRA.Guides Job Seekers (especially job seekers who are not confident with self-serve digital channels) through their registration and engagement process. - Answers job seeker questions (and occasionally other stakeholders who reach out). - Connects job seekers to an Employment Coach. - Perform data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels. - Meet or exceed performance indicators as defined for this position. - Operate IT and general office equipment under general direction to include Networked Computer, Telephone, and Headset. - Provide back-up Reception Officer support. - Perform other duties as may be assigned by management

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21-Nov-2022

IT Support Analyst

Riyadh

Full Time

Job Description  Our Maximus IT Support Analyst perform various functions, which primarily involves providing technical support and guidance to the end users. The responsibilities of an IT support analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations.   To be successful as an IT support analyst, you should be able to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, a good IT support analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.   Responsibilities The core tasks, duties, and responsibilities that majorly constitute the IT support analyst job description are highlighted below:   - Support users for IT issues, request, and information. - All IT support for end-users (1st/2nd/3rd line). - End-user device configuration management and deployment. - New user setup and support for user setup across the Maximus Offices in the Kingdom. - Troubleshoot desktop and system problems, diagnose, and solve hardware/software Incidents/problems. - Provide exceptional service support to the business and manage user requests timely. - Manage and support new user setup timely. - Perform root-cause-analysis for repeated issues and find permanent fixes. - Identifying hardware and software solutions. - Liaise with IT suppliers to repair IT hardware or software faults. - Contribute to IT polices, processes and procedures. - Support IT initiatives and projects. - Maintain & update information in the asset register and other related documents.     Knowledge - Qualification in IT, computer science or similar relevant field. - Bachelor’s degree preferred. - Fluent in both English and Arabic (optional).  Experience - Minimum 3+ experience in an IT Technical support role. - Expert on Desktop, Laptops, and Smart Phones. - Expert in Windows platform. - Microsoft desktop applications and Microsoft 365 suite and admin setup controls. - Desktop Encryption, standard desktop applications e.g., Adobe Reader. - Information Security controls for end-user computing. - Familiar with office peripherals e.g., Multi-Function Devices. - Use of remote support services and tools e.g., Quick Assist/TeamViewer. - A good understanding of IT Telephony and networking. - Keep up to date with advancements in technology.  

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17-Nov-2022

BI Developer

Riyadh

Full Time

Welcome you made it to the job description page!   Maximus is looking to hire an enthusiastic BI Developer to join our project team in Riyadh.   What you can expect in the BI Developer role: Identify and validate internal and external data sets generated from a diverse range of business and operational processes. Transform the results of analysis into information that can be communicated to stakeholders using dashboards and reports. Interpret and analyze data, comparative analysis, benchmarking, trend analysis

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16-Nov-2022

IT Support Analyst

Riyadh

Full Time

Welcome you made it to the job description page!   Maximus is looking to hire an enthusiastic IT Support Analyst to join our project team in Riyadh. What you can expect in the IT Support Analyst role:  Provide technical support and guidance to the end users. Manage and deploy End-user device configuration. Setup and support for new user setup across the Maximus Offices in the Kingdom. Troubleshoot desktop and system problems, diagnose, and solve hardware/software Incidents/problems. Liaise with IT suppliers to repair IT hardware or software faults. Maintain & update information in the asset register and other related documents.

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16-Nov-2022

Business Analyst

Riyadh

Full Time

Welcome you made it to the job description page!   Maximus is looking to hire an enthusiastic Business Analyst to join our project team in Riyadh. What you can expect in the Business Analyst role:  Perform detailed requirements analysis. Document and evaluates business processes Lead ongoing reviews of business processes and develops optimisation strategies in conjunction with the development team. Effectively communicate insights and plans to cross-functional team members and management. Gather critical information for meetings with various stakeholders and produces useful reports.

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16-Nov-2022

IT Service Operations Manager

Riyadh

Full Time

Welcome you made it to the job description page!   Maximus is looking to hire an enthusiastic IT Service Operations Manager to join our project team in Riyadh.     What you can expect in the IT Service Operations Manager role:  Lead the IT Infrastructure / Operations function (data-centre service, offices, IT platform/landscape) and Operations (Service Desk, Support, End-User). Manage, deliver, and support an efficient operational service delivery to end-users who service multiple business contracts. Develop, implement, and maintain quality assurance and information security protocols. Source and/or manage 3rd Party IT suppliers (IT procurement, service maintenance or support service) ensuring timely delivery or agreed SLA KPIs are being achieved. Support standards, business continuity, and disaster recovery. Comply with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained

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16-Nov-2022