L&D Facilitator

Our Learning & Development Facilitators are responsible for the delivery of skills development programs and which ensure the development, improvement, and growth of Maximus employees at all levels of the organization.

The role maintains a balance between operational skills training delivery, update or upgrading of learning experiences, delivery of systems and IT training, L&D administration and evaluation of learning.

Responsibilities:

Learning Strategy

• Executes the delivery of the learning and development strategy based upon the outcome of the annual learning needs analysis and as directed by the L&D Partner and the Head of Talent and Learning.
• Delivers skills training contained within the monthly learning calendar to the highest possible standards, collecting feedback afterwards and checking understanding through knowledge checks and quizzes.
• Recommends adjustments to learning materials and content to the Head of L&D and Instructional Designer.

Operational Delivery

• Delivers training as per the monthly learning calendar.
• Actively promotes the learning calendar and learning experiences to colleagues.
• Meets their weekly/monthly KPIs related to: Training delivery hours (face to face and online). Training administration hours.Training design hours.
• Takes ownership of maintaining an acceptable split between delivery, administration and course design.
• Delivers corporate induction.
• Delivers operational induction training.
• Delivers new manager induction.
• Delivers basic and intermediate skills training to employees – departmental and role specific learning pathways.
• Delivers skills training programs for team leaders in conjunction with HR subject matter experts.
• Manages and co-ordinates training venues and online learning environment for the courses that they are delivering in order to maximise learner engagement and participation.
• Monitors how effectively learning has been transferred to employees through knowledge checks and quizzes post training delivery.

Instructional Design

• Develops, designs, and implements blended learning interventions including courses and workshops in conjunction with Instructional Designers and L&D team members.
• Upgrades and improves learning materials.
• Designs and delivers programs specifically focused on Maximus Systems including: Max360, Magenta, Wildix, VMS and myHR in conjunction with SMEs.
• Creates session plans, learner guides, learning materials, assessment, and evaluation tools.
• Collaborates closely with subject matter experts across the business to research, develop bespoke or repurposed learning solutions.
• Ensures excellent understanding of learner requirements, cultural awareness and learning experience standards.

Learning Management System

• Has strong LMS administration skills and is competent to provide technical guidance and user support to employees and managers in ‘how to use the LMS’.
• Owns the update of the LMS for any training activity delivered personally.

Learning Administration

• Collect feedback on completed training to evaluate and measure results and make improvements where required.
• Ensures all LMS records are updated on a daily basis after each learning intervention delivery.
• Checks on a monthly basis that LMS records are maintained effectively for the courses that they have delivered.

People

• Collaborate with team members and other departments.
• Foster a culture of continuous learning and innovation.

Quality and Customer Experience

• Ensure adherence to Quality and Customer Experience standards both internally by Maximus teams and externally with our Partners.
• Ensure a culture of customer service excellence and continuous improvement is established across the organization, including the robust use of the various performance management systems and tools.

Knowledge

• Minimum bachelors’ degree in a related discipline such as training and development or human resources or related field.
• CIPD in Learning and Development preferred.
• Proficiency in the use of graphic design tools.
• High degree of computer literacy – experienced user of MS Teams, PowerPoint, Publisher, Word, Excel, Photoshop.

Skills

• Virtual and instructor led facilitation skills.
• Strong graphic design skills.
• Excellent administration skills.
• Instructional design, including graphic design skills.
• Excellent communication (written and verbal) skills.
• Ability to collaborate.
• Strong customer service skills.
• PC Literate and understanding of Microsoft programs.

Experience

• At least 2 year’s proven experience delivering training in a corporate environment.
• Experience in developing or upgrading learning content.
• Experience as a super user of Learning Management Systems (LMS).