Schedule Planning Specialist

Schedule Planning Specialists manage the day-to-day planning of staff schedules and optimization of appointments and attendance by continually reviewing data and feedback to improve performance.

Responsibilities

• Develop daily, weekly, and monthly plans and trackers based on the available resources.
• Align the slots scheduling with provided availability and updated in the system accordingly.
• Conduct data cleansing.
• Data Analysis on a day-to-day basis.
• Input the data into the system and create the daily campaigns.
• Perform City / district mapping task.
• Familiarize oneself with business rules and procedures to offer effective solutions.

Knowledge

• Bachelors’ degree
• Specialist knowledge of workforce management software is preferable
• Knowledge of MS office, specifically advanced excel and PowerPoint skills

Skills

• Remains calm under pressure
• Highly organized with strong planning skills
• Strong analytical skills and continually seeking improvement
• Attention to detail
• Strong teamworking skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment with an ability to successfully execute many complex tasks simultaneously
• Reliable with a high level of integrity and a strong ethical approach
• Displays compassion
• Is passionate about serving the community

Experience

• Previous experience using workforce management or CRM systems
• Previous experience working in a scheduling or planning department