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Functional Skills Trainer - English
Job Summary:The job involves conducting continuous needs analysis to identify skill gaps, designing and developing training courses, coordinating and managing workshops, evaluating job readiness of candidates, liaising with operational teams, managing course information, providing support for recruitment processes, and maintaining a safe training environment.Job Responsibility:- Conducting needs analysis with staff, businesses, and candidates- Planning, designing, and developing training courses and supplementary materials- Coordinating, delivering, and managing training courses and workshops- Keeping up to date with training course topics- Observing and evaluating candidates' job-readiness and providing advice for further support- Liaising with operational teams for course referrals- Entering and managing course information on Maximus case management system- Supporting job fairs or employer recruitment processes- Maintaining a safe and healthy training environment- Performing other duties as assigned by management
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Leadership and Team Management:Provide day-to-day leadership and supervision to a team of Employment Coaches, ensuring they are motivated, effective, and well-supported in their roles.
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Performance Management:Monitor team and individual performance against KPIs, including job placement targets, client engagement, and retention. Conduct regular performance reviews and coaching sessions to ensure continuous improvement.
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Training and Development:Identify training needs within the team and provide coaching, mentorship, and professional development opportunities to enhance skills and effectiveness. Conduct training sessions as needed.
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Client and Stakeholder Management:Ensure that ECs deliver tailored coaching to job seekers, addressing their individual needs and barriers to employment. Support the team in resolving complex cases and challenges.
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Caseload Monitoring:Oversee the caseload distribution among ECs, ensuring that workloads are balanced and that each EC is managing their assigned cases efficiently.
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Quality Assurance:Review and maintain high standards of service delivery, ensuring compliance with policies, procedures, and contractual obligations. Conduct audits of ECs' client documentation and interactions.
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Reporting and Data Management:Analyze and report on team performance, including progress towards employment outcomes, client engagement metrics, and other key performance indicators. Ensure accurate and timely reporting to senior management.
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Collaboration:Work closely with other departments and external stakeholders, including training providers, employers, and local agencies, to support job seekers and create employment opportunities.
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Continuous Improvement:Identify opportunities for process improvements and implement initiatives to enhance the effectiveness of employment services. Lead on strategic projects or initiatives as required.
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Specialized Coaching Sessions:Facilitate targeted sessions for ECs on topics like performance coaching, motivation, and employment strategies.
Key Skills and Qualifications
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Experience:Proven experience in employment services, coaching, or career advising. Prior experience in a leadership or supervisory role is strongly preferred.
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Skills:
- Strong leadership and team management skills.
- Excellent communication, coaching, and mentoring abilities.
- Ability to work under pressure and meet performance targets.
- Strong organizational and multitasking skills.
- Ability to analyze data and report on team performance.
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Personal Attributes:
- Highly motivated and results-oriented.
- Empathetic
- Proactive and solution-focused in addressing challenges.
Additional Requirements:
- Flexibility to travel locally for meetings, training, and events as required.
Are you passionate about quality assurance and continuous improvement? Do you thrive in dynamic environments where your efforts directly impact service excellence? If so, Maximus KSA is looking for a dedicated Quality Officer to ensure our products and services meet the highest standards.
About Us:
Maximus KSA is a leader in providing exceptional customer experiences and service delivery. We believe in fostering a culture of continuous improvement and innovation, ensuring that we not only meet but exceed our clients' and beneficiaries' expectations.
Key Responsibilities:
- Quality Monitoring and Feedback: Plan and execute quality monitoring activities, gather feedback from diverse sources, and continuously enhance customer experience.
- Conduct Quality Reviews: Utilize the Quality Framework to undertake reviews and report findings, ensuring standards are met.
- Customer Interaction Observations: Evaluate customer interactions, provide ratings, and offer feedback for improvement.
- Analyze Customer Satisfaction: Evaluate survey results, facilitate Focus Groups, and drive continuous improvement initiatives.
- Cross-Functional Collaboration: Work with various teams to address quality issues and implement corrective actions.
- Staff Training and Development: Provide training on quality management procedures and support staff development.
- Perform Quality Checks: Ensure compliance with contractual criteria through meticulous quality checks.
- Lead Stakeholder Reviews: Conduct regular quality reviews with stakeholders and support improvement plans.
- Data Analysis and Reporting: Collect and analyze quality data to identify trends and suggest process improvements.
- Compliance and Audits: Perform internal audits and ensure adherence to company policies and standards.
Our Researcher is responsible for conducting thorough and accurate research using both qualitative and quantitative methods to support our projects and initiatives and analysis and interpretation of data using statistical tools and software.
Responsibilities
- Design and implement research studies in line with project goals.
- Collect data through various methods such as surveys, interviews, and database research.
- Gather data from various sources, including surveys, databases, government reports and academic studies.
- Analyze policy proposals, existing regulations and legislative trends to assess their impacts.
- Utilize appropriate research methodologies and techniques.
- Analyze and interpret data using statistical tools and software.
- Identify trends, patterns, and insights from data.
- Prepare comprehensive reports and presentations summarizing findings.
- Conduct thorough literature reviews to contextualize research findings.
- Stay updated with the latest research, policy changes, developments and advancements in the field.
- Work collaboratively with team members and other departments to integrate research findings into projects.
- Communicate research results and recommendations to stakeholders.
- Document all research processes, methodologies, and findings.
- Prepare detailed reports, articles, and papers for publication or presentation.
Ensure all research activities comply with relevant ethical and legal standards.
- Collaborate with team members and other departments.
- Foster a culture of continuous learning and innovation.
- Ensure adherence to Quality and Customer Experience standards both internally by Maximus teams and externally with our Partners.
- Ensure a culture of customer service excellence and continuous improvement is established across the organization, including the robust use of the various performance management systems and tools.
Key Responsibilities:Individual Coaching & Support: - Work one-on-one with job seekers to assess their skills, experience, and career goals. - Help develop personalised employment plans and set achievable goals. - Provide career counseling and job search strategies, including resume writing, interview preparation, and job application support.Job Matching & Placement: - Identify suitable job opportunities for job seekers and assist them in applying for these roles. - Liaise with employers to understand their recruitment needs and match job seekers to appropriate vacancies. - Prepare job seekers for job interviews and workplace expectations.
Training & Development: - Identify skill gaps and recommend appropriate training, workshops, or courses to improve employability. - Support job seekers in developing soft skills such as communication, teamwork, and time management.
Overcoming Barriers: - Assist clients in overcoming personal, social, or logistical barriers to employment, such as transportation, childcare, or health issues. - Collaborate with external agencies or service providers to offer additional support where needed.
Monitoring & Evaluation: - Track clients' progress throughout the job search process, ensuring regular follow-ups. - Maintain accurate records of client interactions, job applications, and outcomes. - Provide reports on job placements and employment outcomes to management.
Program Management: - Stay updated on labor market trends, job opportunities, and training programs. - Collaborate with other Employment Coaches, program coordinators, and team members to achieve targets and improve services. - Ensure compliance with program goals, performance standards, and client service expectations.
Are you passionate about creating impactful partnerships and fostering employment opportunities?
Join our dynamic team at Maximus as a Partnership Specialist (Employers)! We are seeking an enthusiastic professional to engage with new and existing employer partners, promoting placement opportunities for our beneficiaries and ensuring alignment with our strategic goals.
Key Responsibilities:
- Build and Maintain Relationships: Develop and nurture partnerships with key employers to identify placement opportunities.
- Strategic Development: Create and implement employer partnership plans that align with Tamkeen Clinics’ broader strategy.
- Identify Opportunities: Pinpoint organizations within growth industries for beneficiary placements post-empowerment
- Program Initiatives: Collaborate with employer partners to develop job fairs, information sessions, internships, and more.
- Daily Business Development: Attend career fairs, network with employers, and build professional networks.
- Customer Care: Provide exceptional service and prompt responses to employer partners.
- Market Intelligence: Analyze trends to support the creation of effective plans and service delivery.
- Compliance: Ensure adherence to company policies, safeguarding customer and employee data.
- Reporting: Track and report on key performance indicators (KPIs) weekly.
- Onboarding: Design and deliver corporate inductions for new employer partners.
- Risk Management: Address compliance and risk-related issues as needed.
- Team Collaboration: Work closely with colleagues and foster a culture of continuous learning and innovation.
Qualifications:
Education: Bachelor’s degree in business administration, marketing, or a related field.
Experience:
- Minimum of 2 years in employment or employer services.
- Proven ability to manage external relationships.
- Experience with government-funded programs is a plus.
Additional Requirements:
- Valid driver’s license and own transportation for regular travel to meet employers.
- Reliable, with high integrity and a strong ethical approach.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a real impact in the community.
Are you passionate about making a positive impact in your community? Do you thrive on building strong relationships and partnerships? If so, we have the perfect opportunity for you!
Position Overview: As a Partnership Specialist, you will play a vital role in engaging with new and existing NPO partners, educational institutions, and training guidance and employment partners. You will ensure alignment with our strategy and services, track and report on key performance indicators, and uphold NPO performance standards.
Responsibilities:
- Identify suitable NPO partners to provide practical support across multiple sectors.
- Maintain relationships with existing partners, providing excellent customer care.
- Gather intelligence to analyze market trends and adapt service delivery accordingly.
- Monitor key performance indicators and produce reports on partner performance.
- Provide support and guidance to partners to improve service delivery.
- Ensure compliance with company policies and procedures at all times.
Requirements:
- Bachelor's degree in supply chain, business administration, marketing, or related field.
- Strong MS Office skills, including advanced Excel and PowerPoint.
- Valid driving license and own transportation.
- Minimum 2 years' experience working with NPOs or in a related field.
- Experience in stakeholder management and government contracting.
- Passion for community service and making a difference.
Perks:
- Opportunity to make a meaningful impact in your community.
- Competitive salary and benefits package.
- Continuous learning and professional development opportunities.
If you're ready to take on this rewarding challenge and contribute to positive change in your community, we want to hear from you! Apply now to become our newest Partnership Specialist and help us create a better future for all.
Note: This position requires regular travel to meet with NPOs.
About Us:We are dedicated to empowering individuals on their journey towards personal and professional growth. Our mission is supported by a team of passionate Empowerment Trainers who deliver transformative training courses, workshops, and coaching sessions.
Responsibilities:
- Deliver pre-designed workshops to beneficiaries, ensuring engagement and knowledge transfer.
- Manage workshop scheduling and attendance records in our CRM system.
- Customize workshop content to meet specific beneficiary needs.
- Conduct group preparation sessions for pre-employment interviews.
- Evaluate job readiness and provide personalized support and advice.
- Collaborate with NPOs through training and workshops as needed.
- Continuously update and enhance training materials based on feedback and industry trends.
- Meet monthly KPIs for training delivery and administration.
Benefits:
- Competitive salary and benefits package.
- Opportunity to make a meaningful impact on individuals' lives.
- Professional development and growth opportunities.
If you are passionate about empowering others and have the skills and experience we're looking for, we invite you to join our dynamic team. Apply now and embark on a rewarding journey with us.
Are you passionate about quality assurance and continuous improvement? Do you thrive in dynamic environments where your efforts directly impact service excellence? If so, Maximus KSA is looking for a dedicated Quality Officer to ensure our products and services meet the highest standards.
About Us:
Maximus KSA is a leader in providing exceptional customer experiences and service delivery. We believe in fostering a culture of continuous improvement and innovation, ensuring that we not only meet but exceed our clients' and beneficiaries' expectations.
Key Responsibilities:
- Quality Monitoring and Feedback: Plan and execute quality monitoring activities, gather feedback from diverse sources, and continuously enhance customer experience.
- Conduct Quality Reviews: Utilize the Quality Framework to undertake reviews and report findings, ensuring standards are met.
- Customer Interaction Observations: Evaluate customer interactions, provide ratings, and offer feedback for improvement.
- Analyze Customer Satisfaction: Evaluate survey results, facilitate Focus Groups, and drive continuous improvement initiatives.
- Cross-Functional Collaboration: Work with various teams to address quality issues and implement corrective actions.
- Staff Training and Development: Provide training on quality management procedures and support staff development.
- Perform Quality Checks: Ensure compliance with contractual criteria through meticulous quality checks.
- Lead Stakeholder Reviews: Conduct regular quality reviews with stakeholders and support improvement plans.
- Data Analysis and Reporting: Collect and analyze quality data to identify trends and suggest process improvements.
- Compliance and Audits: Perform internal audits and ensure adherence to company policies and standards.
Are you passionate about empowering individuals to reach their full potential? Do you thrive in a role where you can make a real difference in people's lives? If so, we have the perfect opportunity for you!
About Us:
At Maximus KSA, we are dedicated to helping individuals navigate their empowerment journey with confidence and support. Our team is committed to providing top-notch guidance and assistance to beneficiaries, ensuring they receive the resources and encouragement needed to succeed.
Key Responsibilities:
- Welcome beneficiaries and provide detailed information about our program and its benefits.
- Guide beneficiaries through the assessment process, utilizing technology such as handheld tablets.
- Conduct motivational interviews and discuss assessment outcomes with beneficiaries.
- Create action plans based on assessment results and available services.
- Monitor beneficiary progress and maintain up-to-date case notes.
- Escalate any unresolved queries and ensure beneficiary satisfaction through surveys.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Uphold company policies, procedures, and ethical standards at all times.
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