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Functional Skills Trainer - English
Job Summary:The job involves conducting continuous needs analysis to identify skill gaps, designing and developing training courses, coordinating and managing workshops, evaluating job readiness of candidates, liaising with operational teams, managing course information, providing support for recruitment processes, and maintaining a safe training environment.Job Responsibility:- Conducting needs analysis with staff, businesses, and candidates- Planning, designing, and developing training courses and supplementary materials- Coordinating, delivering, and managing training courses and workshops- Keeping up to date with training course topics- Observing and evaluating candidates' job-readiness and providing advice for further support- Liaising with operational teams for course referrals- Entering and managing course information on Maximus case management system- Supporting job fairs or employer recruitment processes- Maintaining a safe and healthy training environment- Performing other duties as assigned by management
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Leadership and Team Management:Provide day-to-day leadership and supervision to a team of Employment Coaches, ensuring they are motivated, effective, and well-supported in their roles.
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Performance Management:Monitor team and individual performance against KPIs, including job placement targets, client engagement, and retention. Conduct regular performance reviews and coaching sessions to ensure continuous improvement.
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Training and Development:Identify training needs within the team and provide coaching, mentorship, and professional development opportunities to enhance skills and effectiveness. Conduct training sessions as needed.
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Client and Stakeholder Management:Ensure that ECs deliver tailored coaching to job seekers, addressing their individual needs and barriers to employment. Support the team in resolving complex cases and challenges.
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Caseload Monitoring:Oversee the caseload distribution among ECs, ensuring that workloads are balanced and that each EC is managing their assigned cases efficiently.
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Quality Assurance:Review and maintain high standards of service delivery, ensuring compliance with policies, procedures, and contractual obligations. Conduct audits of ECs' client documentation and interactions.
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Reporting and Data Management:Analyze and report on team performance, including progress towards employment outcomes, client engagement metrics, and other key performance indicators. Ensure accurate and timely reporting to senior management.
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Collaboration:Work closely with other departments and external stakeholders, including training providers, employers, and local agencies, to support job seekers and create employment opportunities.
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Continuous Improvement:Identify opportunities for process improvements and implement initiatives to enhance the effectiveness of employment services. Lead on strategic projects or initiatives as required.
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Specialized Coaching Sessions:Facilitate targeted sessions for ECs on topics like performance coaching, motivation, and employment strategies.
Key Skills and Qualifications
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Experience:Proven experience in employment services, coaching, or career advising. Prior experience in a leadership or supervisory role is strongly preferred.
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Skills:
- Strong leadership and team management skills.
- Excellent communication, coaching, and mentoring abilities.
- Ability to work under pressure and meet performance targets.
- Strong organizational and multitasking skills.
- Ability to analyze data and report on team performance.
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Personal Attributes:
- Highly motivated and results-oriented.
- Empathetic
- Proactive and solution-focused in addressing challenges.
Additional Requirements:
- Flexibility to travel locally for meetings, training, and events as required.
Are you passionate about quality assurance and continuous improvement? Do you thrive in dynamic environments where your efforts directly impact service excellence? If so, Maximus KSA is looking for a dedicated Quality Officer to ensure our products and services meet the highest standards.
About Us:
Maximus KSA is a leader in providing exceptional customer experiences and service delivery. We believe in fostering a culture of continuous improvement and innovation, ensuring that we not only meet but exceed our clients' and beneficiaries' expectations.
Key Responsibilities:
- Quality Monitoring and Feedback: Plan and execute quality monitoring activities, gather feedback from diverse sources, and continuously enhance customer experience.
- Conduct Quality Reviews: Utilize the Quality Framework to undertake reviews and report findings, ensuring standards are met.
- Customer Interaction Observations: Evaluate customer interactions, provide ratings, and offer feedback for improvement.
- Analyze Customer Satisfaction: Evaluate survey results, facilitate Focus Groups, and drive continuous improvement initiatives.
- Cross-Functional Collaboration: Work with various teams to address quality issues and implement corrective actions.
- Staff Training and Development: Provide training on quality management procedures and support staff development.
- Perform Quality Checks: Ensure compliance with contractual criteria through meticulous quality checks.
- Lead Stakeholder Reviews: Conduct regular quality reviews with stakeholders and support improvement plans.
- Data Analysis and Reporting: Collect and analyze quality data to identify trends and suggest process improvements.
- Compliance and Audits: Perform internal audits and ensure adherence to company policies and standards.
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