Head of Relationship Management

The Head of Relationship Management holds responsibility for managing relationships with key stakeholders and leveraging their feedback to identify and propose process improvements that will enhance client satisfaction, create efficiencies and provide more meaningful outcomes for both the government and the vulnerable Saudi citizens.

Responsibilities

• Acts as the leadership team point of contact for all strategic relationships.
• Provides leadership, superior value, and solution innovation “through the eyes of the customer” which will form the cornerstone to building a deeper long-term client relationship.
• Develops a superior knowledge of competitor tactics and strategies to drive unique differentiation, enabling the account team to demonstrate exclusive benefits.
• Involves the client representatives closely in the planning, execution, and periodic review of the business relationship to build client loyalty and retention.
• Deputizes for the Contracts Director in client meetings as needed.
• Manages relationships with key stakeholders
• Oversees the development and implementation of Community Inclusion Boards
• Facilitates regular meetings with NGOs (both those who are supply-chain partners as well as non-supply chain partners who work with our target population) to provide insight and feedback on our services
• Responsible (either directly or through staff) for the creation of the boards (soliciting participation), articulating their purpose, scheduling meetings, facilitating meetings, collecting and summarizing input and providing feedback to Maximus, Client, and the Board members. These boards will be geographically dispersed within a region.
• Ensures they are smartly always dressed, works in line with Maximus values, complies with the Maximus Code of Conduct, Guiding Principles and upholds ethical behavioral standards.
• Always acts within the company policies and procedures.
• Works to the highest quality standards.
• Complies with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained.
• Performs all duties in a safe and proper manner in accordance with the company’s Health and Safety and Safeguarding Policies.
• Deals with any other tasks, as and when required, appropriate to the position and situation.
• Is able and willing to travel distances as required for the completion of their duties.

Knowledge

• Bachelors’ degree in business administration or another related field
• Advanced knowledge of MS office, specifically advanced excel and PowerPoint skills
• Bi-lingual fluency in English and Arabic

Skills

• Inspirational leadership skills, including coaching and mentoring
• Ability to drive high performance standards
• A motivational and engaging leader
• Excellent relationship building skills
• Excellent communication and people skills
• Ability to communicate, present and influence credibly at all levels of the organization
• Strong project management skills
• Excellent analytical skills
• Excellent negotiation skills
• Attention to detail
• Excellent organizational time management skills
• Reliable with a high level of integrity and a strong ethical approach
• Displays compassion
• Is passionate about serving the community

 Experience

• Strong stakeholder relations experience with an ability to manage external relationships at ministerial level
• Minimum 5 years’ experience in a client facing client relationship management role
• Experience working within public sector and government contracting
• Experience of working on government funded programs is essential