Customer Connect Officer

Maximus Customer Connect Officer is responsible for helping job seekers with questions or concern. The duties include communicating with clients and UAE national job seekers in-person, over the phone or via email, filling out forms after each interaction to determine frequent client feedback or questions and participating in meetings with the customer service team to develop new strategies.

• Serves as the initial point of contact a job seeker may speak to who is interested in the programme – responsible for establishing a friendly, professional tone that reflects well on both Maximus and the HRA.Guides Job Seekers (especially job seekers who are not confident with self-serve digital channels) through their registration and engagement process.
• Answers job seeker questions (and occasionally other stakeholders who reach out).
• Connects job seekers to an Employment Coach.
• Perform data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
• Meet or exceed performance indicators as defined for this position.
• Operate IT and general office equipment under general direction to include Networked Computer, Telephone, and Headset.
• Provide back-up Reception Officer support.
• Perform other duties as may be assigned by management

Customer Focused